We take your privacy seriously around here
Last Updated: November 6, 2025
Hey there, thanks for stopping by our privacy page. Look, we get it - nobody really enjoys reading these things, but it's important stuff. At Frost Hollow Zalyth Auto Repair, we're not just careful with your BMW or Mercedes, we're equally careful with your personal info.
We've been working on European and luxury vehicles here in Whistler for years, and trust is everything in this business. Whether you're bringing in your Porsche for winter optimization or your Audi needs some electrical work sorted out, you're trusting us with something valuable. Same goes for your data.
This policy explains what info we collect when you visit our site or bring your ride in for service, and what we do (and don't do) with it. We've tried to keep the legal jargon to a minimum, but there's only so much we can do there.
Alright, so here's what we typically collect:
We're not collecting anything weird or unnecessary. Just what helps us do our job better and keep your vehicle running smooth.
Your info doesn't just sit in a database collecting digital dust. Here's what we actually do with it:
Obviously the main thing - we use your contact info to schedule appointments, send you updates on your vehicle's status, call you when parts arrive, that sort of thing. Your vehicle info helps us track service history so we know what's been done and what might need attention down the road.
We'll shoot you a reminder when it's time for seasonal stuff like winter prep or your regular service intervals. Nobody wants to miss an oil change and end up with sludge in their engine.
We look at patterns - what services are popular, common issues with certain models, how we can streamline our booking process. All anonymized stuff that helps us get better at what we do.
Sometimes we gotta keep records for warranty claims, insurance purposes, or if there's ever a dispute about work performed. Just covering our bases and yours.
We're not selling your data to marketing companies or spamming you with junk. That's not how we roll.
We're pretty protective of your info, but there are a few situations where we need to share it:
Sometimes we need to share info with parts suppliers, diagnostic tool providers, or specialized repair facilities. For instance, if we're ordering a specific part for your Audi, the supplier needs your VIN to get the right component. These partners are bound by their own privacy policies and we only share what's necessary.
When you pay by card, we use secure payment processors. They handle the transaction details - we never see or store your full credit card number.
If we're legally required to hand over info - like a court order or official investigation - we'll comply. We're not trying to fight the law here.
If we ever sold the business (not planning on it, but you never know), your info would transfer to the new owners. They'd still be bound by this privacy policy though.
What we DON'T do: We don't sell your data to third parties. We don't give your email to marketing lists. We don't share your info with random companies. Period.
Yeah, we use cookies. Not the chocolate chip kind unfortunately, but the digital ones that help our website work better.
These keep the site functional - remembering items in your booking cart, keeping you logged in if you have an account, that kind of thing. Can't really turn these off or the site won't work properly.
We use these to see how people use our site - which pages get the most traffic, where folks are getting stuck in the booking process, average visit duration. It's all anonymous data that helps us make the site better.
These remember your choices - like if you prefer metric or imperial measurements, or language preferences. Makes your experience more personalized.
Most browsers let you control cookies through their settings. You can block or delete them, but heads up - some parts of our site might not work as smoothly if you do.
We're not using cookies to track you across the internet or build some creepy profile. Just trying to make the website work well and understand how to improve it.
We take security seriously - same way we take care when we're working under the hood of a 911 Turbo.
Look, no system is 100% bulletproof - anyone who tells you otherwise is lying. But we've got solid measures in place and we're always working to improve. If there's ever a breach that affects your data, we'll let you know ASAP and tell you what steps to take.
This is your data, so you've got rights. Here's what you can do:
Want to know what info we've got on you? Just ask. We'll provide a copy of your personal data and vehicle service records. Might take us a few days to compile everything, but we'll get it to you.
If we've got your phone number wrong or there's an error in your vehicle info, let us know and we'll fix it. Accurate records are important for everyone.
You can request deletion of your personal info. There are some limits here - we might need to keep certain records for legal or warranty purposes - but we'll delete what we can and explain what we can't.
Don't want maintenance reminders or promotional emails? No problem. You can unsubscribe anytime. We'll still need to contact you about active service appointments though.
Want to take your service history to another shop? We'll provide your data in a commonly used format. No hard feelings.
To exercise any of these rights, just contact us at service@frosthollowzalyth.info or call (604) 555-7829. We'll verify your identity and get back to you within a reasonable timeframe.
We don't keep your info forever. Here's our general approach:
If you're bringing your vehicle in regularly, we'll keep your full records active. Service history is valuable for maintaining your car properly and spotting potential issues before they become expensive problems.
If we haven't seen you in about 7 years, we'll typically archive or delete your personal info. We might keep anonymized service data for statistical purposes, but nothing that identifies you personally.
Some records we gotta keep longer for legal reasons - tax documents, warranty claims, that sort of thing. Canadian regulations require us to maintain certain business records for specific periods.
If you've opted into marketing emails, we'll keep that info until you unsubscribe or we haven't seen you in several years. No point sending reminders to folks who've moved away or sold their car.
Bottom line: we keep what's useful and necessary, then we get rid of it. We're not digital hoarders.
Got questions about this privacy policy? Want to exercise your rights? Just not sure about something? Reach out - we're happy to talk through any concerns.
Phone: (604) 555-7829
Email: service@frosthollowzalyth.info
Address: 1847 Frost Hollow Drive, Whistler, BC V8E 0A3, Canada
We'll do our best to respond within a few business days. If it's something complex, it might take a bit longer, but we'll keep you updated.
We might update this privacy policy from time to time - usually when regulations change or we add new services. When we make significant changes, we'll post a notice on our website and update the "Last Updated" date at the top. If you're a regular customer, we might shoot you an email too. Keeping an eye on this page occasionally isn't a bad idea.